Orders

Troubleshooting – customer ordered images but never received them

< Return to Website Setup – Creating and sending Orders list  or <  Return to Orders 01 Course Goals:  Please click the  [Mark Complete]  button at the bottom of this page when you’ve completed these goals: Know for which products customers can order images via the automated system, and which products require manual creation of the image by you

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Regenerate a WooCommerce Order for customers who have lost their barcodes

< return to Orders 01 Course Goals: Please click the [ Mark Complete ] button at the bottom of this page when you’ve achieved the following goals: Understand why you would regenerate a WooCommerce Order. Appreciate what gets auto-emailed to the customer from WooCommerce. On request from a customer for help with lost barcodes or lost GTIN Certificates,

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Amend details in WooCommerce and re-generate a certificate for a customer

< return to Orders 01 Course Goals: Please click the [ Mark Complete ] button at the bottom of this page when you’ve achieved the following goals: Understand when and why you would re-generate a certificate. Appreciate that you have more to do after re-generating the certificate – you then need to manually email the certificate to the

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Resend an Order to a customer who gave the wrong email address

< return to Orders 01 Course  Goals: Please click the [ Mark Complete ] button at the bottom of this page when you’ve achieved the following goals: Understand when and why you would use this procedure. ! Understand why it is important to do this procedure through WooCommerce rather than simply forwarding the original emails to the correct

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Regenerate Certificates of GTIN Assignment for previous Orders

< return to Orders 01 Course  Goals: Please click the [ Mark Complete ] button at the bottom of this page when you’ve achieved the following goals: Be able to regenerate a certificate from a previous Order and send the certificate link to a customer. Understand these limitations of certificate regeneration: the IBNREG listing does not change

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